The agreement
These terms govern your use of this website and, together with a signed proposal or statement of work ("Proposal"), the services VeranticSystems ("we", "us") provides to you ("you", "the Client"). If a Proposal conflicts with these terms, the Proposal wins for that project. By using the website or accepting a Proposal you agree to these terms.
Our services
We provide GoHighLevel CRM setup and migration, automation and AI workflow configuration, funnel and landing page build, integrations, reporting, training and ongoing support, as described in each Proposal. We are an independent implementation partner. GoHighLevel and other platforms named on this site are trademarks of their owners and we are not affiliated with or endorsed by them.
Proposals, scope and changes
- Each project is defined in a written Proposal covering scope, deliverables, milestones, assumptions, price and timeline.
- Work outside the agreed scope is quoted separately before it begins. We will tell you in writing if a request falls outside scope.
- Timelines depend on the Client providing access, content, decisions and third-party registrations (such as phone number or domain verification) when requested. Delays on those items extend the timeline correspondingly.
- Proposals are valid for 30 days unless stated otherwise.
Fees and payment
- Fixed-price projects are invoiced according to the milestones in the Proposal, typically a deposit on signature and the balance on launch. Retainers are invoiced monthly in advance.
- Invoices are due within 14 days unless the Proposal says otherwise. We may pause work on overdue accounts after written notice and charge statutory interest on late payment.
- Fees exclude third-party costs: GoHighLevel subscriptions, SMS and email usage, phone numbers, domains, advertising spend and paid integrations. These are billed by the providers directly to you unless agreed otherwise.
- Prices exclude VAT or other applicable taxes, which are added where required.
Your responsibilities
- Provide accurate information, timely feedback and the access we need to your accounts and systems.
- Hold the necessary rights to any content, data, logos and lists you give us, and ensure that contacts in your systems have been collected lawfully with the required consents for the channels we automate (in particular SMS and email marketing).
- Comply with the acceptable-use policies of GoHighLevel, telecoms carriers and other platforms. We configure compliance features (opt-out handling, sending limits, registration) but responsibility for the content and lawfulness of your messaging remains with you.
- Review and approve message copy, automations and pages before launch. Approval by your designated contact is binding.
Third-party platforms
Our work depends on platforms we do not control. Their availability, features, pricing and policies can change without notice, and such changes may require adjustments to what we have built. We are not liable for outages, feature removals, account suspensions or data loss caused by a third-party platform, though we will help you respond to them and quote any rework fairly.
Intellectual property
- On full payment, you own the deliverables created specifically for you: your account configuration, workflows, funnel pages, copy and documentation. There is no lock-in: your account, your data, your build.
- We keep ownership of our pre-existing materials, templates, snapshots, methods and know-how, and grant you a perpetual licence to use them as part of your deliverables. We may reuse generalised methods and templates for other clients, never your confidential data or brand assets.
- Unless you ask us not to, we may name you as a client and describe the project in general terms. Detailed case studies, quotes and figures are published only with your written permission.
Confidentiality
Each party keeps the other's non-public business information confidential, uses it only for the engagement, and protects it with reasonable care. This obligation lasts for 5 years after the engagement ends and does not apply to information that is public, already known, independently developed, or required to be disclosed by law.
Data protection
Where we access personal data in your systems, you are the controller and we are the processor. We will: process it only on your documented instructions; keep it confidential; apply appropriate security; assist with data-subject requests and impact assessments; not engage a sub-processor without telling you; delete or return it at the end of the engagement; and make available the information needed to demonstrate compliance. Our Privacy Policy describes how we handle personal data as a controller. A separate data processing agreement can be signed on request.
Warranties and disclaimers
We warrant that services will be performed with reasonable skill and care by suitably experienced people, and that deliverables will materially match the Proposal at launch. If they do not, tell us within 30 days of launch and we will correct them at no charge. Beyond that, services and this website are provided as is. We do not guarantee specific business results (such as lead volume, response times or conversion rates); the figures on this website describe past client outcomes and are not a promise of yours.
Limitation of liability
Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything that cannot be limited by law. Subject to that, neither party is liable for indirect or consequential loss, loss of profit, revenue, data or goodwill, and our total liability arising from an engagement is limited to the fees paid for that engagement in the 12 months before the claim.
Termination
- Either party may end a retainer with 30 days' written notice. Fixed-price projects may be cancelled by you at any time; you pay for work completed to date plus any non-refundable third-party costs incurred on your behalf.
- Either party may terminate immediately if the other materially breaches these terms and does not fix the breach within 14 days of written notice.
- On termination we hand over all completed work and documentation, remove our access to your systems, and delete any working copies of your data.
Use of this website
Content on this site is for general information and is provided in good faith. You may not copy it for commercial use, attempt to interfere with the site's operation, or use it to send unsolicited messages. Links to third-party sites are provided for convenience; we do not endorse or control them.
Changes to these terms
We may update these terms from time to time; the version in force when a Proposal is signed applies to that project. The effective date at the top of this page shows when the current version began.
Governing law
These terms and any dispute arising from them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, unless a Proposal states otherwise. Before starting formal proceedings, both parties agree to try to resolve the matter through a good-faith discussion between senior people within 30 days.
Questions about this document can be sent to hello@veranticsystems.com. We reply within one working day.